Integrating InTouch Workflows into a Leading Financial Services Platform


A prominent financial services technology company has successfully integrated InTouch into their flagship solution designed for financial services providers. This integration brings significant enhancements to client data management, compliance, and operational efficiency. Financial advisors and institutions now have the ability to seamlessly run InTouch workflows for KYC (Know Your Customer), bank account verification, and organisation verification. These workflows ensure that client profiles are automatically updated with accurate and verified data, reducing administrative overhead and ensuring compliance with regulatory standards.

The integration of InTouch into the financial services platform not only automates critical verification processes but also ensures that advisors can trust the accuracy and completeness of the data they rely on. This capability is crucial in the highly regulated financial sector, where maintaining up-to-date and verified client information is essential for compliance, risk management, and delivering high-quality client services.

The Challenge

Financial services providers face numerous challenges in managing client data and ensuring regulatory compliance. Some of the key challenges include:

  1. Regulatory Compliance – Financial services providers must comply with stringent regulatory requirements, including KYC regulations, anti-money laundering (AML) laws, and other financial regulations. Failure to comply can result in hefty fines, legal penalties, and reputational damage.
  2. Manual Data Verification – Traditionally, verifying client information such as identity, bank account details, and organisation status has been a manual and time-consuming process. This manual approach is prone to errors, delays, and inefficiencies, impacting the overall productivity of financial advisors.
  3. Data Accuracy and Consistency – Maintaining accurate and up-to-date client profiles is critical for effective client management and service delivery. Inaccurate or outdated information can lead to poor decision-making, increased risk, and diminished client trust.
  4. Risk of Fraud – Financial institutions must ensure that the clients and organisations they deal with are legitimate and trustworthy. Fraudulent activities, such as identity theft and fake accounts, pose significant risks to financial institutions, leading to financial losses and reputational harm.
  5. Operational Efficiency – Financial advisors need to focus on providing value-added services to their clients rather than being bogged down by administrative tasks. Streamlining data verification processes and ensuring seamless integration of verified data into client profiles are essential for enhancing operational efficiency.

The Solution

By integrating InTouch workflows into their platform, the financial services technology company has empowered financial advisors and institutions to perform critical verification tasks seamlessly and automatically. This integration focuses on three main workflows: KYC, bank account verification, and organisation verification.

  • Automate KYC Processes – The InTouch KYC workflow allows financial services providers to initiate identity verification directly from their platform. This process involves advanced verification techniques, including document verification, biometric checks, and cross-referencing against trusted databases. This ensures that all client identities are verified accurately and in compliance with regulatory requirements, reducing the risk of identity fraud and enhancing the onboarding process.
  • Verify Bank Accounts – The InTouch Bank Account Verification workflow provides a reliable method for confirming the validity and ownership of client bank accounts. This verification is crucial for ensuring that financial transactions are conducted securely and that the risk of fraud is minimised. By verifying bank account details, financial advisors can trust that they are dealing with legitimate accounts, which enhances the overall security of financial operations.
  • Conduct Organisation Verification – The InTouch Organisation Verification workflow enables the verification of business entities. This process involves checking the legitimacy and status of organisations, including verifying registration details, checking for any legal issues, and confirming the identity of key personnel. This helps financial services providers ensure that they are dealing with reputable and compliant businesses, reducing the risk of fraud and enhancing trust in business relationships.

The InTouch workflows not only provide accurate and reliable verification but also ensure that the data is seamlessly integrated into the client profiles within the platform. This automated data update process eliminates the need for manual data entry, reducing errors and ensuring that client profiles are always up-to-date with the latest verified information.

Integration Process

The integration process was designed to be seamless and efficient, ensuring minimal disruption to the financial services providers’ existing workflows. The key steps in the integration process included:

  1. API Integration – The financial services platform integrated InTouch workflows using robust and well-documented APIs. This enabled direct communication between the two systems, allowing financial advisors to initiate verification workflows from within their existing platform. The API integration ensured that data flows smoothly between the systems, enabling real-time verification and data updates.
  2. Automated Data Updates – Once the workflows are completed, the verified data is automatically updated into the client profiles within the platform. This automation ensures that financial advisors always have access to the most accurate and up-to-date information without the need for manual data entry. The integration also included mechanisms to handle any data discrepancies or conflicts, ensuring data consistency and integrity.
  3. User Training and Support – Comprehensive training and support were provided to ensure that financial advisors could effectively utilise the new capabilities. This included training sessions, detailed user manuals, and a dedicated support team to assist with any queries or issues. The training focused on how to initiate and manage verification workflows, interpret verification results, and handle any exceptions or errors.
  4. Security and Compliance – Throughout the integration process, a strong emphasis was placed on maintaining security and compliance. This included ensuring that all data transfers were encrypted and secure, access controls were in place to restrict unauthorised access, and that all regulatory requirements were met. Regular security audits and assessments were conducted to ensure the ongoing security and compliance of the integrated solution.


The integration of InTouch workflows into the financial services platform has brought about transformative changes that have significantly improved various aspects of the operations for financial advisors and institutions.

Enhanced compliance has been a major outcome of this integration. By automating the KYC and verification processes, financial services providers can now ensure they meet all regulatory requirements with greater ease and accuracy. The risk of non-compliance, which could result in substantial fines and penalties, has been greatly mitigated. This has not only provided peace of mind to the providers but also enhanced their reputation for reliability and adherence to legal standards.

Operational efficiency has seen a remarkable boost as well. The time-consuming and error-prone manual verification processes have been replaced with automated workflows, allowing financial advisors to redirect their efforts towards more value-added services. This has resulted in a noticeable increase in productivity and efficiency, as advisors spend less time on administrative tasks and more time on client-focused activities.

The accuracy and reliability of client profiles have significantly improved. With InTouch’s automated workflows, data is verified and updated in real-time, ensuring that client information is always current and correct. This accuracy is crucial for making informed decisions, managing risks effectively, and providing high-quality service to clients. Financial advisors now have complete confidence in the data they work with, leading to better client interactions and satisfaction.

Fraud prevention has been greatly enhanced through the use of InTouch’s robust verification tools. By ensuring that all client identities, bank accounts, and organizations are thoroughly verified, the risk of fraudulent activities has been substantially reduced. This added layer of security protects both the financial institutions and their clients from potential fraud, fostering a safer and more trustworthy environment for financial transactions.

The integration has led to an improved client experience. Clients benefit from faster onboarding processes, accurate and up-to-date profiles, and the assurance that their financial institution is using state-of-the-art verification methods to protect their data. This has led to higher levels of client trust and satisfaction, reinforcing the financial services provider’s reputation for excellence and security.

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