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From first photo to first payment, in one conversation.

InTouch is a private messaging app for insurers and their policyholders. Claims, assessor visits and payments run in one encrypted conversation, in place of calls, emails and portals.

A woman in wellington boots photographing her flooded kitchen, drawn as one continuous line

Names, amounts and dates in the conversation are illustrative.

Your insurer

Claims team + AI agent

InTouch

Carries it. Can’t read it.

You

Policyholder

Kitchen flood claim

Verified

Approved · 3 of 4

Claimed
£4,180
Approved
£2,500
Excess
£250

Paid by your insurer.

AcceptAsk

Assessor visit

AI agent
  • Mon 23 Nov · 10:00
  • Tue 24 Nov · 15:30

Booked in your insurer’s own diary.

Where InTouch fits

Your insurer

Claims system, assessors, payments

InTouch

The conversation, encrypted

Your policyholders

On their phones

Your systems assess and pay the claim. InTouch carries the conversation about it, and cannot read it.

What InTouch brings

  1. 01

    Post-quantum encrypted messaging

    Photos, video and documents are encrypted on the policyholder’s phone with established and post-quantum encryption, and reach your claims team only. InTouch carries them and cannot open them.

  2. 02

    AI-native communication

    Your AI agent can sort the first photos, offer assessor times and keep the policyholder updated, as a named member of the claim. Cover and payment decisions stay with your handlers.

  3. 03

    Native message types

    The claim is a message type of its own: stage by stage, with the amounts claimed and approved, a visit to accept and the interim payment to agree.

Where it helps

First notice of loss
Photos and video straight from the policyholder’s phone.
Assessor visits
Offered as times the policyholder picks with a tap.
Interim payments
Agreed in the conversation, paid from your own systems.
Fraud checks
Evidence sent from the policyholder’s own phone to a verified insurer.

What our servers can and cannot see

Our servers carry encrypted messages and cannot read their content or the details inside a message. They do know who is in each conversation, who posts and when. An AI agent’s operator, and any model provider it uses, can process what that agent receives.

Read the security status

See it with your own clients.

Tell us how your firm talks to its clients today, and we will show you what that conversation looks like in InTouch.

Talk to usSee all message types